Policies, Terms & Conditions

Table of Contents

1. Admissions & Enrolment Policy
2. Attendance & Monitoring Policy
3. Refund, Withdrawal & Cancellation Policy
4. Safeguarding Policy
5. Data Protection & Privacy Policy
6. Complaints & Appeals Procedure
7. Terms & Conditions
8. Cookie Policy
9. Accessibility Statement
10. Intellectual Property Notice
11. Disclaimers
12. Health & Safety / COVID-19 Notice
13. Regulatory & Accreditation Notices
14. Online Payment & Security

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1. Admissions & Enrolment Policy

Purpose:

To provide a transparent, fair, and consistent admissions process that ensures students are enrolled in courses suitable to their qualifications and career goals.

Policy Details:

• Applicants must submit accurate and complete information including academic qualifications and identification.
• Admission is based on: eligibility, English proficiency, prior qualifications, and UKVI compliance.
• Non-discriminatory policy: All students are treated fairly regardless of race, gender, age, religion, disability, or nationality.
• Students receive an official offer letter and must complete the enrolment form to confirm registration.
• International students must provide valid visa documentation and meet UKVI requirements.

Outcome:

Students are formally enrolled with access to course materials, student ID, and student support services.

2. Attendance & Monitoring Policy

Purpose:

To ensure students attend and engage fully in their courses, complying with academic standards and UKVI Student Route requirements.

Policy Details:

• Mandatory attendance for all scheduled classes, tutorials, and online sessions.
• Attendance is recorded using a robust monitoring system.
• Students with low attendance will be contacted for intervention.
• Persistent non-attendance may lead to academic review, probation, or reporting to UKVI.
• Records are securely maintained for audit purposes.

Outcome:

Ensures students stay on track academically while meeting sponsorship and compliance obligations.

3. Refund, Withdrawal & Cancellation Policy

Purpose:

To provide transparent procedures for tuition fees, refunds, and withdrawals.

Policy Details:

• Refund requests must be submitted in writing.
• Eligibility depends on withdrawal date and course type.
• Non-refundable fees (registration, examination) are clearly stated.
• If the College cancels a course, students are offered a full refund or alternative course.
• Refunds processed within 30 working days.

Cooling-Off Period:

Students who cancel within 14 days of enrollment confirmation are eligible for a full refund, minus any non-refundable registration fee (if applicable).

Withdrawal Before Course Start:

• 75% refund if withdrawal occurs at least 30 days before start date
• 50% refund if withdrawal occurs 15–29 days before start date
• No refund if withdrawal occurs less than 15 days before start date

Withdrawal After Course Start:

Once classes have commenced, no tuition refunds will be issued. Exceptions may apply only for serious documented circumstances (e.g., visa refusal, medical emergency).

Visa Refusal (International Students):

If a student's UK visa is refused, the College will provide a refund of tuition fees paid, minus any administrative or registration fees. Refund will be processed upon submission of official refusal documentation.

Non-Refundable Fees:

• Registration or application fees
• Accommodation placement fees
• Materials or resource fees once issued

Processing Time:

Refunds are processed within 28 working days of receiving all required documentation and approval. Refunds will be returned to the original payment source.

Outcome:

Students clearly understand their financial rights and obligations.

Contact:
Email: accounts@citiedgecollege.co.uk
Phone: +44 7454 289604

4. Safeguarding Policy

(for students under 18)

Purpose:

To protect students under 18 and provide a safe learning environment.

Policy Details:

• All staff undergo DBS checks and safeguarding training.
• Concerns are reported to the Designated Safeguarding Officer (DSO) immediately.
• Students can report concerns confidentially.
• College complies with UK safeguarding legislation and guidance.

Outcome:

Students under 18 are protected and supported throughout their learning experience.

5. Data Protection & Privacy Policy

Purpose:

To comply with UK GDPR and ensure personal data is processed lawfully, fairly, and transparently.

1. Information We Collect:

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Date of birth
• Nationality and passport details (for admissions and visa support)
• Academic records and qualifications
• Payment and billing information
• Any other information you provide via forms or correspondence

We also collect limited technical data automatically, such as IP address, browser type, device information, and website usage statistics.

2. How We Use Your Information:

Your information may be used for:

• Processing applications and admissions
• Providing course and academic information
• Communicating important updates and services
• Supporting visa and enrollment requirements
• Improving our website and services
• Maintaining student records
• Complying with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

3. Data Protection and Security:

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, or loss. Only authorized staff have access to sensitive data.

4. Sharing of Information:

We may share your information only when necessary with:

• Awarding bodies and academic partners
• Government agencies (for visa or legal compliance)
• Payment providers
• Authorized service providers assisting with admissions or administration

All third parties are required to keep your information confidential and secure.

5. Cookies:

Our website uses cookies to improve user experience and track website performance. You can adjust your browser settings to refuse cookies if you prefer.

6. Your Rights:

Under GDPR, you have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent at any time
• Object to processing where applicable

Outcome:

Students' data is protected while ensuring regulatory compliance.

Contact:
Email: info@citiedgecollege.co.uk
Phone: +44 (0)20 XXXX XXXX

6. Complaints & Appeals Procedure

Purpose:

To provide a fair and transparent process for resolving complaints or appeals.

Policy Details:

• Complaints/appeals must be submitted in writing to the Complaints Officer.
• Acknowledged within 5 working days.
• Investigated thoroughly, with a resolution provided within 20 working days.
• Unsatisfied students may escalate to the Head of College or an independent external review.
• All records are maintained for quality assurance and regulatory purposes.

Outcome:

Students have a clear, fair, and transparent mechanism to resolve issues.

Citiedge International College London – Legal & Compliance

At Citiedge International College London, we are committed to maintaining the highest standards of transparency, legal compliance, and student welfare. This section provides publicly accessible policies, notices, and guidance to ensure students, parents, staff, and regulators are fully informed.

All policies are regularly reviewed to remain compliant with UK law, UKVI regulations, OTHM requirements, Qualifi, OFS and GDPR.

7. Terms & Conditions

Purpose:

To set out the rules for using our website, enrolling on courses, and engaging with the College.

Key Points:

1. Website Use

This website is provided for general information only. The College reserves the right to update or change any content at any time without notice. Use of website content is for informational purposes only.

2. Course and Admission Information

All information about courses, fees, schedules, and entry requirements is subject to change. The College does not guarantee that programs will remain available or unchanged. Enrollment is subject to successful admission and completion of all required documentation and payments.

3. Intellectual Property

All content on this website, including text, logos, images, and materials, is the property of Citiedge International College London and may not be copied, distributed, or reproduced without written permission. Intellectual property, logos, and course materials remain the property of Citiedge.

4. Payments and Fees

Tuition fees and other charges must be paid in accordance with the College's official payment policy. The College reserves the right to change fees at any time prior to enrollment. Payment obligations, refund policies, and cancellation rules are detailed in the Refund Policy section.

5. Liability Disclaimer

The College shall not be held liable for any direct, indirect, or consequential loss arising from the use of this website or from reliance on its content. Limitation of liability for any reliance on website information.

6. External Links

This website may include links to external websites. The College is not responsible for the content or practices of third-party sites.

7. Student Conduct

Students are expected to follow the College's academic regulations and code of conduct. Failure to comply may result in disciplinary action or termination of enrollment. Students must comply with enrolment and course regulations.

8. Governing Law

These terms and conditions are governed by the laws of England and Wales.

Outcome:

Protects both the College and students legally and ensures transparent engagement.

8. Cookie Policy

Purpose:

Compliance with UK ePrivacy Regulations regarding cookies and tracking technologies.

Key Points:

• The website uses cookies for analytics, performance, and functionality.
• Users can accept or reject non-essential cookies via the cookie banner.
• Cookies do not collect sensitive personal data without consent.

Outcome:

Ensures compliance and transparency regarding data tracking.

9. Accessibility Statement

Purpose:

To ensure compliance with the Equality Act 2010 for accessible web content.

Policy Highlights:

• The website is designed to be accessible to users with disabilities.
• Alternative text, readable fonts, and accessible navigation are implemented.
• Users can report accessibility issues via contact@citiedgecollege.co.uk.

Outcome:

Ensures equitable access for all students and stakeholders.

10. Intellectual Property Notice

Purpose:

To protect the College's brand, logos, and academic content.

Policy Highlights:

• All materials on the website, including course content, images, and logos, are copyrighted by Citiedge International College London.
• Unauthorized copying, redistribution, or commercial use is prohibited.

Outcome:

Safeguards College resources and legal rights.

11. Disclaimers

Purpose:

To limit liability and clarify information accuracy.

Website Disclaimer:

The information provided on this website is for general informational purposes only. While Citiedge International College London makes every effort to ensure that the content is accurate and up to date, the College does not warrant or guarantee the completeness, accuracy, reliability, or availability of any information, courses, fees, policies, or services described herein.

Key Points:

• Course information, fees, and entry requirements are accurate at the time of publication but may change.
• External links are provided for convenience; Citiedge is not responsible for external content.
• Use of information is at your own risk.
• No guarantee of visa approval or specific academic outcomes.

All academic programs, admission requirements, tuition fees, schedules, and policies are subject to change without prior notice at the sole discretion of the College. Prospective students are advised to confirm all details directly with the admissions office before making any decisions or financial commitments.

Citiedge International College London shall not be held liable for any loss or damage, including but not limited to indirect or consequential loss, arising from reliance on information contained on this website or from any interruption, error, or omission in the content.

Nothing on this website constitutes a binding agreement or legal contract between the College and any visitor or applicant. Official policies, terms, and conditions are provided in formal enrollment documents and student handbooks issued by the College.

By using this website, you acknowledge and agree to this disclaimer and the College's terms of use.

12. Health & Safety / COVID-19 Notice

Purpose:

To inform students about their obligations regarding health and safety.

Policy Highlights:

• Students must comply with all onsite health and safety rules.
• Emergency procedures are clearly posted on campus and online.
• COVID-19 protocols are implemented where required by UK law.

13. Regulatory & Accreditation Notices

Purpose:

To transparently show College approvals and affiliations.

Highlights:

• OFS Registration: In progress
• OTHM / Qualifi Approved Centres: In progress – Approved Centre Numbers will be updated after completion of ongoing Approval registration processes.
• Recognised for delivering regulated qualifications in Business, Health & Social Care, and other programmes.
• Partnerships with UK universities in progress (where applicable) are clearly stated.

Outcome:

Students and regulators can verify accreditation easily. Verify OTHM / Qualifi Approved Centres and status of OFS-REGISTERED status.

14. Online Payment & Security

Purpose:

To ensure safe handling of student fees online.

Highlights:

• Online payments are processed via secure payment gateways (PCI DSS compliant).
• Fees, refunds, and cancellation rules are clearly outlined in Terms & Conditions.
• SSL encryption ensures secure transactions.

Outcome:

Protects student financial information and builds trust.

Final Statement

At Citiedge International College London, these policies and legal notices demonstrate our commitment to:

• Transparency and legal compliance
• Student welfare and safeguarding
• Academic integrity and quality standards

Students, parents, and stakeholders are encouraged to review these policies regularly as part of their engagement with the College.

All students are encouraged to review and understand these policies as part of their enrolment and learning journey.